Terms & conditions
The General Terms and Conditions of the PUROLOGY Online Store are drawn up in
accordance with the Law on Electronic Commerce in the Market, the Consumer Protection Act
(ZVPot), the Law on the Protection of Personal Data and the International Codes for
The PUROLOGY Online Store (the "Store") is operated by P.O.L.K.A. Ltd.,which is an
e-commerce service provider (hereinafter referred to as "the Provider").
Registration is optional, but it comes with a variety of benefits (you can make a wish list, give
product reviews, use promotional codes, review order history ..). Use of the Purology Online
Store is free of charge.
Upon registration to the store, the user agrees to the general terms and conditions. The visitor
or user obtains a user name that is identical to the email address and password. The user can
also change the password at any time. The user name and password are defined and linked by
the user to the entered information. The user can later modify their contact information and
further form it in the My Account section.
By registering in the store, the user agrees to receive advertisement emails from the store
(campaigns, promotions, sweepstakes, events, ...) at his e-mail address. The user can
unsubscribe from receiving electronic news at any time. He can send the message to
firstname.lastname@example.org and we will delete it from the database of recipients of emails.
The General Terms and Conditions cover the operation of the Purology online store, user rights
and the business relationship between the provider and the customer.
Access to information
The Provider undertakes to always provide the customer with the following information:
a) company identity (company information)
b) contact addresses that enable fast and efficient communication (e-mail, telephone)
c) the essential characteristics of the goods or services
d) product accessibility (any product or service offered on the website should be accessible
within a reasonable time)
e) the conditions of delivery of the product or the performance of the service (mode, place and
time of delivery)
f) all prices must be clearly and unambiguously specified, clearly displayed or already include
taxes and transport costs
g) the method of payment and delivery
h) the validity of the offer
i) the complaint procedure must be explained, including any contact information or customer
In the online store www.purology.si the provider offers the following payment methods:
- cash on delivery
If you wish to pay for your order upon delivery to your address (after delivery), please indicate
this to us when placing your order. Shipped with GLS distribution service.
- with cash upon delivery of the goods by the delivery service with a card at the time of
order completion on the website.
All prices are in Euros and include VAT. P.O.L.K.A. d.o.o. is subject to VAT. Prices are valid at
the time of placing the order.
Prices are valid in case of payment with the above payment methods, under the above
conditions and do not include shipping costs.
Prices are presented as:
Regular prices - are prices applicable to goods ordered through an online store, telephone or
Promotional Prices - All campaigns, discounts and special offers (per coupon) are valid until the
specified date or date. to the sale of stock. The duration of the campaign is clearly reflected in
the offer on the website or in other advertising and communication media.
Rear Piece Prices - Prices applicable to the purchase of REAR HAIR goods that indicate
products that are withdrawn from regular sales due to the renewal of programs and lines.
Discounts, promotional codes, etc. as a rule they do not add up.
Gift vouchers and discount bonus codes cannot be exchanged for cash.
Prices displayed on the website www.purology.si are subject to change without notice.
Prices are valid at the time of placing the order and do not have a predefined period of validity.
From the moment of conclusion of the sales contract (order confirmation), all prices and other
conditions are fixed and are binding on the provider and the customer. In the case of legal
persons who, during the period between the confirmation of the order and the shipment, have
stopped the shipment due to late payments, the tenderer shall have the right to withdraw from
the terms of the order.
Despite the tremendous efforts to provide the most up-to-date and accurate information, the
pricing information may be incorrect. In this case, or if the price of the item changes during the
processing of the order, the provider will allow the customer to withdraw from the purchase,
while at the same time the provider will offer the customer a solution that will go to mutual
Shipping costs € 3.60 including VAT for each order. For orders over 30 € incl. VAT, delivery is
The contractual partner for the delivery of our shipments is the GLS distribution service, which
ships most of the parcels the next working day after the shipment notification (if item is in stock).
We try to send the ordered products as soon as possible, if the products are in stock, we will
send the products to you within 1-3 days. If delivery is not possible within this time, we will notify
you by email.
When the package is shipped, the recipient receives an SMS from GLS about the estimated
Withdrawal of the contract and refund
The provider reserves the right to cancel the order or part of the order in cases where the
customer gives false or misleading personal information, when the product is no longer
produced or is no longer available or its price changes significantly. In those cases, the provider
immediately sends the customer a notice of the steps to further edit the order. We treat each
order individually, doing our best to satisfy the customer's wishes.
The customer (natural person) has the right to withdraw from the contract (online shop) within
14 days of receiving the ordered goods without stating the reason, which is in accordance with
Article 43 of the applicable Consumer Protection Act (ZVPot). In the event of termination of the
contract, the customer must notify us by email within the specified timeframe. The customer
must notify us within 14 days from receiving the shipment at email@example.com.
In the event of withdrawal of the contract, the company shall immediately, or no later than 14
days after receiving the notice of withdrawal, return all payments received. The provider returns
the purchase price to the customer to his transaction account, which the customer records on
the return form.
In the case of sales contracts, the company may withhold the refund until the goods have been
returned or until the consumer has provided proof that he has sent the goods back, unless the
company offers the option of picking up the goods only. If the consumer has already received
the goods and withdraws from the contract, he shall return or deliver the goods to the company
or the person authorized by the company to take over the goods, immediately or not later than
14 days after the notification referred to in the first paragraph of Article 43č of this Act, unless
the company offers, to only pick up the returned goods. A consumer is deemed to return the
goods in good time if he or she sends them before the expiry of the 14-day return period.
It is the consumer's responsibility to reduce the value of the goods if the decrease in value is the
result of conduct which is not strictly necessary to determine the nature, characteristics and
operation of the goods.
The consumer shall not be liable for the reduction of the value of the goods if the company does
not inform him of the right to withdraw from the contract in accordance with point 4 of the first
paragraph of Article 43b.
All refunds must be sent to:
Gubčeva ul. 27
2314 Zg. Polskava
The provider must deliver the goods to the customer in accordance with the contract and be
liable for material and legal errors of his fulfillment. A mistake is real if the thing does not have
the properties necessary for its normal use or for the traffic, if the thing does not have the
properties necessary for the special use for which the customer is buying it, but which was
known or should be known to the provider, if the item does not have the features and attributes
that have been explicitly or tacitly agreed upon or prescribed, if the provider has delivered the
item that does not match the pattern or model, unless the pattern or model was shown only for
The consumer asserts his rights by notifying the seller of the defect within one month from the
day when the defect was discovered. The consumer must give a more detailed description of
the error in the error message and allow the seller to inspect the matter. The consumer may
personally inform the seller of the error message and the seller must issue a certificate to the
seller. The customer shall notify the tenderer personally of the error in person, by email, fax or
by mail to P.O.L.K.A. d.o.o, Gubčeva ul. 27, 2314 Zg. Polskava. The Seller is
not responsible for any material defects in the goods which appear after two years have passed
since the item was delivered. A mistake on things is considered to have existed at the time of
delivery if it occurs within six months of delivery. The rights of the consumer referred to in the
first paragraph shall expire two years after the day when he informed the seller of a material
The consumer who has duly informed the seller of the defect has the right to ask the seller to
rectify the defect in the goods or to return part of the amount paid in proportion to the defect or
to replace the defective goods with new defective goods or to return the amount paid.
If the amount received from the customer deviates from the amount on the invoice, he is obliged
to inform the staff at P.O.L.K.A. in writing. d.o.o. immediately upon receipt of the goods and no
later than the next business day.
Provider, P.O.L.K.A. d.o.o. , upon receipt of the complaint, if the defect is not disputed, must, as
soon as possible, or within eight days at the latest, satisfy the request of the customer,
otherwise, within the same period, respond to the customer 's request.
Complaints and disputes
The provider complies with the applicable consumer protection legislation. The provider shall
make every effort to fulfill its duty to establish an effective complaint handling system and to
designate a person with whom, in the event of difficulties, the customer may contact by
telephone or email. The complaint shall be sent in writing to the corporate headquarters,
P.O.L.K.A. d.o.o, Gubčeva ul. 27, 2314 Zg. Polskava. The procedure for
handling the complaint is confidential.
The provider will confirm within five working days that he has received the complaint, inform the
customer how long it will be considered and keep him informed of the progress of the
The provider is aware that an essential feature of a customer's dispute, at least as far as
litigation is concerned, is its disproportionate value to the economic value of the claim and the
costs involved in resolving the dispute itself. This is also a major obstacle for the customer not to
bring the dispute to court. Therefore, the provider shall use its best endeavors to resolve any
disputes by mutual agreement. If this is not possible, the District Court of Maribor has
jurisdiction, at Sodna ulica 14, 2000 Maribor, telephone: 02/23 47 100.
For online resolution of consumer cross-border disputes arising from online sales or online
services, consumers can turn to the European platform for online consumer dispute resolution.
The company does not recognize any manufacturer for out-of-court settlement of consumer
Report a damaged shipment
What should I do when a shipment is damaged?
The sender is responsible for packing the goods correctly. If you see external damage on the
package, such as a hole in the box, you can refuse to pick it up.
In the event of a visible damage to the package or packaging, you can check the contents of the
package on delivery. The consignor shall record this in a report to be prepared with the
If you accept a package that looks intact but discover that the content is damaged when you
open it, please contact us at firstname.lastname@example.org. GLS cannot and should not check the contents
of the packets sent.
How do I order products?
You can search for products by the categories listed at the top of the page.
All products shown contain information on availability. If the product is in stock, it is ready for
delivery. If the item is not in stock, delivery time is set. When a certain product size is no longer
available, it says sold out. When you find the product that fits your needs, click on the "Add to
Cart" button. You can add more products to your cart and easily remove them from your cart. To
do this, click on the "X" button next to the product you want to remove from the cart.
When you are finished shopping, click on the 'Cashier' button on the screen with your shopping
cart. You then choose how you want to complete the purchase, either as a registered user or as
a guest. Registered users have several advantages / benefits (overview of order history, use of
promotional codes, ...). Enter your information in the form. If you have a valid promo code, enter
it. Then you choose the form of payment, confirm that you agree to the general terms and
confirm the purchase by clicking on the 'Confirm order' button. You will receive an email
immediately afterwards confirming that we have received your order.
In the event that you order goods that cannot be delivered within the agreed time, we will notify
you in writing to your e-mail address. We will also (at your request) inform you of the delivery of
products that are not available or sold out.
In the store www.purology.si we use SSL technology (SSL certificate issued by an authorized
institution) for the transmission of all data, which takes care of encoding all data and information
[ZS1] sent with user orders. In case the user does not fill all the required fields when placing the
order, the system automatically detects an error and warns the user before placing the order.
The user is solely responsible for accessing his account and must take care of the user data
and passwords himself. The User also guarantees the accuracy and truthfulness of all
information provided and is liable for damages caused by inaccurate or untrue information.
Dismissal of liability
The provider shall use his best endeavors to ensure that the information published on his
website is up-to-date and correct. However, product features, delivery times or pricing can
change so quickly that the provider fails to correct the information on the website in a timely
manner. In such a case, the provider will inform the customer of the changes and allow him to
cancel the order or replace the item ordered.
The provider reserves the right to change the terms of business at any time and in any way,
regardless of the reason and without prior notice.
Personal data manager and contact information
This policy applies to the processing (use) of any personal information conducted by P.O.L.K.A.
d.o.o. (manager) or performed on behalf of the manager.
Pesnica pri Mariboru 32e
2211 Pesnica pri Mariboru
Registration number: 6190995000
Tax ID:: SI73940518
Phone: +386 41 321 100
E-news and consent regarding receiving www.purology.si e-news:
In the online store www.purology.si, we comply with the General Data Protection Regulation
(GDPR) in accordance with the General Data Protection Regulation and the Personal Data
Protection Act (hereinafter referred to as the Regulation).
You can find all the information on managing individual consents below.
By filling out the application form for receiving www.purology.si e-news about current news,
campaigns, offers and sweepstakes organized by P.O.L.K.A. d.o.o. or whose organizer is
another legal entity that organizes the prize game in cooperation with the online store
www.purology.si, as a user, you agree to provide the data which in accordance with the law
applies to personal data (GDPR).
Communication with the user
We will only contact you as a user, through the means of communication only,
unless you explicitly opposes it
Our advertisement emails will be clearly marked as advertisements and the sender will also be
clearly visible. Various campaigns, promotions and other marketing techniques will be marked
as such and the conditions for participation will be clearly defined.
The way to unsubscribe from advertisements will be clearly presented (of course, your wish that
you no longer wish to receive advertisements will be explicitly respected and deleted from the
Transmission of personal data
The provision of personal data is voluntary. You are not obliged to provide personal information
to us, but if you do not provide it, you cannot enter into a contract with us, that is, make a
purchase (since we need it to deliver an order).
The data we process and the purpose of the data processing:
- The basic contact information (name, telephone number, e-mail address) is intended for
marketing activities and marketing communication (sending e-mails, sms messages), as well as
communicating with customers regarding the provision of our services and responding to
- Information about the use of our websites (clicks on links, time spent) and information
regarding the response to our emails (whether the message was open, the links you clicked on);
- Information we need to fulfill the contract and delivery of the purchased goods (subject of
purchase, price, delivery address, delivery time, payment method, date of payment, claims
information, invoice information, etc.).
- Information we need for any legal claims and dispute settlement.
How long we keep your personal information
We keep basic personal information as long as you have the status of our registered user in our
online store. We hold personal information that we process based on your consent or
permanently. until your consent is revoked.
We retain the information required to conclude and fulfill the contract between you and us for 5
years from the completion of the contract (delivery of goods). Invoices are kept for 10 years from
the date of issue.
After the retention period expires, personal data are effectively deleted or anonymized, which
means that we process them in such a way that they can no longer be linked to or attributed to
Who has access to your personal information
We do not share or make your personal information available to third parties (outside of POLKA,
except for those who have a written contract with us that perform certain data processing tasks
and are required to comply with the laws regarding the processing and protection of personal
data (these contractors) The contractors to whom we provide personal information are:
- marketing service providers;
- email and sms providers
- accounting service providers;
- software solution providers;
- delivery service.
Contractors may process personal data only within our instructions and may not process
personal data for their own purposes. They and their employees are committed to protecting the
confidentiality of your personal information.
Contractors do not transfer personal data to third countries (outside the Member States of the
European Economic Area - ie EU Member States, Iceland, Norway and Liechtenstein).
What are your rights regarding the personal information you provide to us:
You can request from us at any time:
- confirmation that we are processing your personal information
- access to personal data and the following information: purposes of processing; types of
personal data; users or categories of users to whom personal data have been or will be
disclosed, in particular to users in third countries or international organizations; the expected
retention period of the personal data or, where this is not possible, the criteria to be used to
determine that period; the existence of automated decision-making, including the creation of,
and reasons for, profiles as well as the importance and anticipated consequences of such
processing for you;
-one (free) copy of personal data in a format that you specify (if the request is made by
electronic means of communication and you do not request otherwise, a copy shall be provided
electronically); we may charge a reasonable fee for the additional copies you request, subject to
- correction of inaccurate personal information;
- limit processing when your data is incorrect (as far as the accuracy of personal data can be
-When processing is unlawful and you object to the deletion of personal data and instead
request a restriction on their use;
- deletion of all personal data (right to be forgotten) if the conditions laid down in Article 17 of the
General Data Protection Regulation are fulfilled, and in particular where you withdraw consent
to the processing of personal data;
-printing of personal data in a structured, commonly used and machine-readable form, with the
right to pass this information on to another controller without obstructing you;
-preventing the use of personal information for direct marketing purposes, including the creation
- the right to file a complaint with us with the Information Commissioner if you believe that the
processing of your personal data violates the General Data Protection Regulation.
You can address your request regarding the exercise of your personal data rights in writing to
any of the contact specified in this document under the description of Personal Data Controller.
For the purposes of reliable identification in the event of the exercise of personal data rights, we
may require additional information from you, and we can only refuse action if we can prove that
we cannot be reliably identified. We must respond to your request for the exercise of your
personal data rights without undue delay and within one month of receiving your request.
We wish you a pleasant shopping and remember: Keep life simple!